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LAN IT Engineer

Company: KDDI America
Location: Torrance
Posted on: October 31, 2024

Job Description:

Location: Torrance, CAJob Description:

  • PC, Server and Azure support for the customers
  • Assists & Support customers (internal & external) with installation, upgrading, configuration, troubleshooting and ongoing usability of workstations (desktops/laptops) printers, peripheral equipment, networking hardware, VPN, and software (on-site and remote)
  • Support in-person and remote employee support on hardware, software, questions, and network related problems (on-site and remote)
  • Manage related to servers & Network document
  • Creates, manages, documents and updates trouble tickets as necessary within the company ticketing system
  • Research on new technologies, products and network equipment and share the Information to coworkers
  • Support our customers for Microsoft Active Directory environment, desktop application, E-mail and NW devices
  • Escalation of problems when unable to resolve
  • Other duties as assigned by Supervisor
  • Provides advanced level technical support with the Microsoft suite of products (Windows 10, Microsoft 365, etc.)
  • Ensures successful completion of all daily tasks (externally and self-assigned)
  • Know and experience for Azure service and VM
  • Create and update System Document, Operation Manual, Knowledge Base, Trouble History, etc.
  • Report to supervisorQualification / Requirements:
  • English (Required), Japanese (Preferred)
  • Helpdesk support experience (Preferred)
  • 2+ years of TCP/IP network work experience or equivalent knowledge
  • Communication skills with customers, vender/carrier and company staff
  • Documentation skills
  • Microsoft office products (Visio, Word, etc.) skills
  • Own car for visiting customer offices
  • Know Azure and VM
  • MCSA/MCSE (Desired)
  • CA Driver's license
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Keywords: KDDI America, Palmdale , LAN IT Engineer, IT / Software / Systems , Torrance, California

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