Escalations and Emergency Response Manager
Company: VirtualVocations
Location: North Hollywood
Posted on: November 1, 2024
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Job Description:
A company is looking for an Escalations & Emergency Response
Manager to oversee customer escalations and manage emergency
response plans.
Key Responsibilities
Manage high-visibility customer escalations and coordinate
communication during crises
Conduct root cause analysis of escalations and recommend process
improvements
Develop and implement emergency plans and training for
employees
Required Qualifications
5+ years of customer service experience
2+ years of emergency preparedness experience
Ability to handle sensitive and confidential situations with
empathy
Knowledge of emergency management laws and regulations
Experience in managing disaster recovery operations
Keywords: VirtualVocations, Palmdale , Escalations and Emergency Response Manager, Executive , North Hollywood, California
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