WENDYS GENERAL MANAGER - WEN 12804 NEWPORT BEACH - BIRCH (NEWPORT BEACH, CA)
Company: WKS Restaurant Group
Location: Newport Beach
Posted on: October 19, 2024
Job Description:
Pay Range: $20.00 - $30.00
All candidates should make sure to read the following job
description and information carefully before applying.
Listed wages are based on company-wide ranges. Actual earnings will
vary based on factors such as: restaurant brand, experience,
education, geography, applicable minimum wage, unit volume(s),
hours worked & potential overtime pay.
Summary
Manages the operations and staff of Wendy's restaurant, including
the execution of all Company policies, procedures, programs and
systems. Ensures objectives are reached in all areas while
following all Company guidelines. Ensures compliance with all
federal, state and local laws and ethical business practices.
Provides leadership, direction, training and development to
subordinate managers and crew.
Essential Duties and Responsibilities
Sales Goals
- Manages sales goals versus budget and prior year.
- Executes national and local marketing programs and new product
roll-outs.
- Develops and implements appropriate plans to resolve
unfavorable trends and enhance sales.
- Communicates sales performance and anticipated variances to
District Manager and store management team.
- Responds to intrusive activities aimed at diverting store
business.
- Builds sales by promoting customer satisfaction.
Managing Cost
- Manages profit goals versus budget and prior year.
- Manages food, labor and paper costs and other controllable
expenses.
- Manages costs by monitoring crew prep, production and
procedures execution.
- Tracks waste levels using established procedures and monitoring
crew position procedures.
- Develops and implements appropriate plans to resolve
unfavorable trends and enhance profits.
- Communicates profitability performance and anticipated
variances to DM and store management team.
Human Resources
- Ability to get along with staff and co-workers.
- Ensures the execution of the restaurant's overall Human
Resources programs.
- Processes crew applications and sets up interviews, checks
references.
- Maintains an ongoing system for the recruitment, development,
recognition and retention of store management and crew.
- Manages subordinate store management and crew employees in a
manner which maximizes retention and contributes towards
achievement of turnover goals.
- Utilizes approved interviewing tools to identify qualified
applicants who positively reflect Wendy's image.
- Manages and resolves performance issues with subordinate
managers and crew including counseling and disciplining employees
using consistent practices and following company policies and state
& federal laws.
- Ensures proper staffing levels are achieved.
- Interviews and hires crew to ensure adequate coverage.
- Conducts quality, timely performance feedback and performance
appraisals for store management & crew.
- Oversees and participates in providing quality, timely
performance feedback and performance appraisals for crew &
subordinate management.
- Serves as a role model, trains and coaches store managers in
leadership, problem solving and other management skills.
- Ensures compliance with all federal, state and local employment
laws.
- Maintains a work environment in which employees are treated
with respect and dignity.
- Follows open door processes.
- Follows all company policies & procedures.
Quality, Service, and Cleanliness
- Achieves and maintains Sparkle certification through the
execution of Quality, Service and Cleanliness standards.
- Trains and executes all food safety procedures and ensures
compliance with Health Department regulations.
- Monitors product quality during shift by talking with customers
during walk-through.
- Monitors product quality by managing crew performance and
providing feedback.
- Interacts with customers and ensures a timely resolution of all
customer complaints.
- Tracks service times and determines efficiency; takes
corrective action with management staff and crew as
necessary.
- Performs Manager Walk for all areas of the entire store,
addressing and resolving any safety/ cleanliness issues.
Training
- Provides proper training and development in compliance with the
Company's standards.
- Conducts timely and quality store orientations for managers and
crew.
- Utilizes Crew Orientation and WE Learn Training system on a
daily basis or as instructed.
- Communicates and trains on operations changes and new products
to managers and crew.
- Assists with new Assistant Manager training.
- Audits and reviews systems, checklists and work habits to
ensure store personnel are demonstrating desired
behaviors.
- Evaluates high-performing crew to be considered as potential
Crew Leaders or Shift Managers.
- Trains crew to respond promptly to customer needs and to
solicit feedback to determine customer satisfaction.
- Ensures safety training is conducted for all employees every
period.
- Trains crew to maintain store cleanliness during shift by
following the Company's procedures.
- Provides priorities and task assignments to crew to accomplish
store goals.
Operations
- Ensures store compliance with Company operating policies and
procedures.
- Works with DM to establish store priorities and develops and
executes store plans.
- Evaluates store performance, receives and incorporates feedback
from store inspections, and implements action plans to improve
store ratings.
- Achieves continual improvement in SOE, FSE and other store
performance indicators.
- Conducts regular managers meetings to communicate and reinforce
priorities.
- Utilizes approved uniform program.
Controls
- Ensures execution of Company policies and procedures for the
control of cash, property, product and equipment (store priorities
and store plan).
- Follows flow charts to ensure crew is meeting prep and
production goals.
- Identifies and resolves potential security issues.
- Ensures cash, food, labor and wage guidelines are met.
- Manages store inventory (e.g. counts, levels, targets, waste,
etc.).
- Trains and monitors crew in cash and product inventory
controls.
- Complies with all safety and health standards and all
applicable rules and regulations.
- Maintains safe working conditions by taking actions to prevent
accidents and initiating corrective actions as appropriate to
prevent recurrence of safety concerns.
- Ensures maintenance of building, grounds and equipment to
include training and execution of Preventive Maintenance Program
and tracks progress to completion.
- Manages shift to Q.S.C level of 85% or better.
Administrative
- Completes all administrative requirements and reports.
- Writes crew schedule to meet plans and objectives of unit
manager.
- Analyzes P&L and reviews with management team.
- Manages employee files, payroll records and other Company
records in accordance with Company policies and legislative
regulations.
- Completes schedules, invoices, payroll records, P&L etc. on
a timely basis.
- Manages employment applications, completeness of employee
files, including presence of all necessary documents.
- Performs exit interview process for crew.
- Reports all accidents promptly and accurately.
- Adheres to all Safety Program and Safety Marshal procedures
according to policy guidelines.
Performs all other job-related duties as may be assigned or
required.
*REGULAR ATTENDANCE IS AN ESSENTIAL FUNCTION OF THIS POSITION*
Supervisory Responsibilities
This job duty has four to five subordinate supervisors reporting to
him/her. They are Crew Leader, Shift Supervisor, AMIT (if phase I),
Assistant Manager and Co-Manager. At Times there could be as many
as 30+ employees to report directly to the particular job position
and as many as 18 on shift.
Qualifications
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
functions.
Knowledge
- Company's operating systems and procedures.
- Company's policies and procedures.
- P&L analysis and corrective measures.
- Supervisory practices.
- Planning and budgeting.
- Interviewing practices.
- Training and development practices.
- Federal, state and local employment laws.
Education and/or Experience
Bachelor's degree (B. A.) from four-year college or university; or
one to two years related experience and/or training; or equivalent
combination of education and experience.
Language Skills
Ability to read, analyze, and interpret general business
periodicals, professional journals, technical procedures, or
governmental regulations. Ability to write reports, business
correspondence, and procedure manuals. Ability to effectively
present information and respond to questions from groups of
managers, clients, customers, and the general public.
Mathematical Skills
Ability to calculate figures and amounts such as discounts,
interest, commissions, proportions, percentages, area,
circumference, and volume. Ability to apply concepts of basic
algebra and geometry.
Reasoning Ability
Ability to define problems, collect data, establish facts, and draw
valid conclusions. Ability to interpret an extensive variety of
technical instructions in mathematical or diagram form and deal
with several abstract and concrete variables.
Certificates, Licenses, Registrations
Within 90 days of hire or promotion into position, must attend GM
Core class and Crew Interviewing Workshop. Must be Serve-Safe
Certified.
Physical Demands
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions. While performing the functions of this job,
the employee may be required to stand; walk; sit; use hand to
figure, feel or handle. The employee may also be required to reach
with hands and arms, climb, stoop, kneel, crouch or crawl. At times
the employee may be required to lift up to 50 pounds. The employee
may be required to drive an automobile to run company errands such
as making bank deposits and picking up changes, going to company
training and company meetings, and occasionally borrowing or
purchasing product or other items for the restaurant.
If driving for company business, the employee is required to
maintain a valid state issued driver's license and vehicle
insurance coverage within the applicable state guidelines.
Employee may be exposed to high heat from grill and fryer equipment
and may be exposed to cooking oils and other materials typically
used in preparing fast food products.
There are no special vision requirements for this job position.
Age Requirements
Must be 18 years old or older.
Work Environment
The work environment characteristics described here are
representative of those an employee encounters while performing the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.
The General Manager must be able to stand for long periods without
a break, and be able to travel to the bank, other restaurants, Area
Office etc. The noise level in the work environment is usually
moderate.
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Keywords: WKS Restaurant Group, Palmdale , WENDYS GENERAL MANAGER - WEN 12804 NEWPORT BEACH - BIRCH (NEWPORT BEACH, CA), Executive , Newport Beach, California
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